Please allow up to 30 days for all returns to be processed and all credits to be made. These exclusions do not apply to returns that are due to damage or error on the part of Beyond Design & More Orders that were shipped to Alaska, Hawaii, Canada, or International Orders.The following product categories and manufacturers are not eligible for return: Please note that any items returned to us without an RMA will be rejected and the buyer will be responsible for all shipping costs. The item must not be part of the “not eligible for return” list (see below).Īll items returned because of buyer’s remorse will be subject to a 25% restocking fee and the buyer is responsible for original & return shipping costs.The item must be in resalable condition.The item must have never been installed or used.All packaging materials, accessories, and pamphlets must be present.All items must meet the following criteria in order to be eligible for return: Should you receive an item that is damaged please contact us within 5 days for a return merchandise authorization (RMA). Credits will only be made once the claims are resolved with the carrier. Please note that a resolution for a freight claim can take up to 90 days.
If possible please try to take a picture of the damage and include it when contacting us.If the item is damaged do not accept the delivery! Refuse the delivery & contact us within 48 hours.If the box is damaged mark “damaged” on the delivery receipt & contact us within 48 hours.If you cannot inspect the box or the contents make sure to write “not inspected” on the delivery receipt & contact us within 48 hours.Return an item for a reason other than damage please follow the following steps:Ĭheck the box and the contents upon delivery! Make sure to open the box and check the actual item!
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